Free delivery & 30 day return policy

FAQ

Here you find the answers on our most frequently asked question. If your question isn’t answered below, send us an email.

Purchase

How do I buy a bag? 

You can buy a bag here at our online store, or by visiting our showroom in Härnösand, Sweden or Dhaka, Bangladesh. 

Do you have any retailers where I can see the bags IRL?

Unfortunately not – and the reason is that we want to give you the best price by cutting out some intermediaries. However, we do shows and also pop-up stores from time to time, so please sign up for our newsletter to get a heads up.

 

The bag I want is out of stock, when will it be available again?

Usually within 2-3 weeks. Just send us an email or give us a call and we can give you an exact date for your delivery.

 

Can you help me with my purchase?

Yes, of course! Please give us a call at +46 10 458 04 60.

 

About the bags

What’s the size of the bags?

You can find all measure under “Additional information” on the product page for each bag.

 

Can I try the bag at home?

If you choose to pay with Klarna Invoice, you don’t have to pay the invoice until you’ve had time to try it out at home. Otherwise, we always have a 30 days free return within Sweden and the EU.

 

When are you planning to launch new models?

We’re constantly developing and launching new models, sign up for our newsletter to find out the news first. And we are always curious about what you think, so let us know if you have any ideas for our next model.

 

How do you make your bags? 

Thanks for asking! We spend a lot of time and patience in making our bags. Please visit our production page to learn more.

 

Shipping

Where do you ship and what´s the delivery time?

We ship all over the globe and the delivery time depends on your destination. Within Sweden it’s 1-2 work days, in the EU 2-5 work days and outside the EU 4-7 work days.

 

How much does it cost?

We have free shipping within Sweden, a flat rate of 10€ within the EU and a flat rate of 25€ outside the EU.

 

Where is my package?

Once you’ve received the shipping notification, your package is on its way. You can track and check the status of your package at any time – just use the link in the shipping notification. Haven’t received a notification? Make sure to check secondary inboxes or spam. Still no notification? Send us an email.

What if my bag is damaged, defective or incorrect?

If you’ve received items that doesn’t match the description, are incorrect, damaged or defective – please take pictures showing the defect or damage.

 

Email us your order number, the images and a description of what’s wrong. We’ll collect and replace any defective or erroneous items and correct any mistakes carried out by us at no cost.

 

What shipping methods do you use?

We use Schenker agents within Sweden and DHL outside Sweden. If you prefer another delivery agent, please contact us and we’ll do our best to solve it.

 

Care

Can I start using my bag right away?

Yes, you can, we’ve treated it with leather balm.

 

How do I take care of my bag?

A very important question. Please study our Leather care guide. You can always contact us if you are uncertain or need help.

 

Returns & exchanges

How do I make a return or an exchange?

We have a 30 day free return policy. Returned goods should not have been used, and you have to return it in a re-sellable condition.

 

To make a return, please follow these steps:

  1. Register your return

Send an email to info@sandlundhossain.com with your order number, what item you’ll be returning and the reason for your return.

2) Prepare your package

Write your order number and email address on the return slip (the return note in your box). Place the slip, along with the item(s) you’d like to return, back in the original box (or other solid container). Seal it securely with tape.

3) Send it back

With Schenker: please use the prepaid return slip. Simply place it in the box, over the original shipping label and drop it off at your Schenker dealer.

With DHL: please use the prepaid return slip. Simply place it in the box, over the original shipping label and contact DHL for picking up your package.

 

I’ve returned my bag(s). When do I get my money back? 

After we’ve received your returned item and confirmed the repayment, it’ll usually take 2-5 work days before you have the money back at the account you used when you paid with credit card.

 

How do I return a gift?

It’s super simple – it’s exactly like returning a regular order (see above, “How do I make a return?”) with some small extras. Ask your kind friend who gave you the bag, to get the order number. Email us the order number, the name of the person who ordered, what items you’ll be returning and the reason for returning them.

 

In case of an exchange, if you do not share the home address with the person who gave you the gift, make sure to let us know where you want send us your exchange order. We need your full name, address and phone number.

 

Please note that prepaid return slips are only valid when returning an item or order from the same country that it was ordered from.

 

Payment & security 

What payment methods do you use?

We accept Visa and MasterCard, Credit and Debit globally. In some countries we accept invoice payment after delivery, direct debit and direct transfer options. When using Klarna Invoice, payment is not due until the order is dispatched.

 

Others

What is your privacy policy?

We treat all personal information with utmost discretion and care. You may review our full privacy policy and learn about all purposes and types of data collection at Sandlund/Hossain.

 

What data do you collect about me?

The type of data that we collect about visitors to sandlundhossain.com depends on how you interact with us. 

  • If you’ve ordered bags from us we have a legal obligation to fulfill that agreement and we need certain information like your name and address in order to deliver the products to you.
  • If you’re just browsing the site, we collect anonymized and aggregated information, for instance which country you are browsing from. This is required to provide you with the right prices, currencies and shipping methods. 

We also track information about which pages are visited and for how long to understand how popular different products and pages are, for us to be able to improve our service.

To see the full list of all information for what purposes we collect information, why and how long we store it, please read our full privacy policy.

 

How do I get my data deleted or changed?

You may at any time ask for the deletion, correction, limitation or transfer of your personal information by emailing info@sandlundhossain.com. You’re entitled to the deletion of your data once per year. To learn more, please read our full privacy policy.

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