Terms and conditions

Purchase information

Sweden

* Free shipping

* 1-2 days delivery

* Free returns and exchanges on all orders within 30 days

 

Payment methods: Credit and Debit Card (Visa, Mastercard, American Express), Paypal, Pay Direct (Swish), Pay Later (Klarna invoice), Slice it (Klarna part payment).

EU

* Shipping 10€

* 2-5 days delivery

* Free returns and exchanges on all orders within 30 days

 

Payment methods: Credit and Debit Card (Visa, Mastercard, American Express), Paypal.

Outside EU

* Shipping 25€

* 4-7 days delivery

* Free returns and exchanges on all orders within 30 days

Payment methods: Credit and Debit Card (Visa, Mastercard, American Express), Paypal.

Shipping

Delivery

All our products are shipped from our warehouse in Härnösand, Sweden. Depending on your country we use the following options for your delivery:

 

1)    Pick up at showroom

You can always pick up your order at our showroom in Härnösand, Sweden or Dhaka, Bangladesh.

 

2)    Pick it up at a Schenker dealer (available for orders within Sweden)

Your package will be sent to the closest Schenker dealer in your area. You’ll get a notification on your mobile phone when your package is ready to be picked up.

 

3)    Home delivery – DHL Economy (available for orders within the EU)

Your package will be delivered to the address stated in your order. You will get a sms notification where DHL suggests a delivery time.

 

4)    Home delivery – DHL Express (available for orders outside the EU)

Your package will be delivered to the address stated in your order. You’ll get a sms notification where DHL suggests a delivery time.

 

Free shipping

We have free shipping within Sweden and a flat rate of 10€ within the European union and 25€ outside the European union.

 

Tracking

Check the status of your package at any time using the link in your shipping notification email or by visiting the following links directly:

Schenker

DHL

 

Insurance

Sandlund/Hossain is responsible for each purchase from the time it enters transit, until it’s delivered to you.

 

Taxes and duties

Within the EU, all orders are shipped on DDP (Delivery Duty Paid) basis, meaning that all taxes and duties are included in the final price.

 

Outside the EU, all orders are shipped on a DDU (Delivery Duty Unpaid) basis. Your order may therefore be subject to local taxes and import duties, which are levied by your local customs authority or the used shipping carrier.

We’re unable to calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries.

We don’t cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by us.

Returns and exchanges

We have a 30-day free return policy. Returned goods should not have been used and have to be returned in a resalable condition.

Returning your purchase

 

To make a return, please follow these steps:

1)    Register your return

Send an email to [email protected] with your order number, what item you’ll be returning and the reason for your return.

 

2) Prepare your package

Write your order number and email address on the return slip (the return note in your box). Place the slip, along with the item(s) you’d like to return, back in the original box (or other solid container). Seal it securely with tape.

 

3) Send it back

With Schenker: please use the prepaid return slip. Simply place it in the box, over the original shipping label and drop it off at your Schenker dealer.

With DHL: please use the prepaid return slip. Simply place it in the box, over the original shipping label, and contact DHL for picking up your package.

 

Exchanges

If you want to make an exchange, please contact us first. Within the EU we offer free exchange on all items, we cover both the return shipping cost and the shipping of the replacement item. Outside the EU, customers are required to organize and pay return shipping, however we will cover the shipping cost of the replacement item.

The exchange items are sent out as soon as the returned goods have been received, processed and approved.

 

Refunds

Upon receiving the returned item, we inspect the goods prior to processing the refund. Once inspection is passed, returns are fully refunded – including full item value and any shipping fees paid.

If you paid by credit or debit card, direct debit or directly via Klarna’s app or website, the amount will be transferred back to the account or card used, within 2-5 business days. If you paid an invoice otherwise (i.e. via bank transfer), you will be contacted by Klarna to provide information necessary to process your refund shortly after we have authorized the refund.

Payment and security

Payment

We accept Visa and MasterCard, Credit and Debit globally. In some countries we accept invoice payment after delivery, direct debit and direct transfer options. When using Klarna Invoice, payment is not due until the order is dispatched.

We do not store any credit card or other financial information.